Customer Service Statement
At ESP Tea Emporium we take our valued customers very serious. We are committed to providing the best customer service in the industry. We achieve this with a very simple strategy. We always treat our customers the way we would expect to be treated if we were in their position.
The quality of our product is crucial, if we don’t provide our customers with the best quality product possible we don’t deserve their business. This is why we spend so much time and energy working closely with the growers that supply us with our premium loose leaf teas and ingredients, this is why we can offer our Freshness Guarantee. We refuse to be anything less than first in our industry for quality. Second best just isn’t an option.
When you provide a premium quality product you can’t possibly sell it for the same price as retailers who offer tea dust or fannings in a teabag. It’s just not possible, we know this and so do you.
However, we refuse to take advantage of our customers by charging outrageous prices for our industry leading, premium quality teas. Which is why we are diligent about offering the best price we possibly can and backing it up with our lowest price guarantee.
A business can make all the promises it wants, but none of them mean anything if they aren’t backed up with excellent customer service.
At ESP Tea Emporium, we live by this fact, which is why we offer the best customer experience in the industry.
Our professional staff is more than happy to go the extra mile for our customers, it’s what we would expect if we were the customer.
When you shop at ESP Tea Emporium you can expect fast responses to your questions, the fastest delivery possible, based on the situation, and an easy way to find everything you’re looking for on our website.
Every customer is our valued customer, no matter the size of the order or the frequency of orders placed. We know that without every customer and every order we wouldn’t exist and it's that sense of duty to each and every customer that has made us one of the leading sellers of premium loose tea in the world.