Feedback from Our Customers
I do data collection via the phone for high end studies. I interview participants for the studies. Therefore, I am really aware of the impact a customer service person can make on behalf of a company. Today I contacted ESP via phone to discuss a website application of a coupon issue. Robert was gracious, professional, resolved my issue right away. And, as a result of our conversation about teas/honeys, I purchased the premium Earl Grey & several of the small size light honeys to try. I thank ESP & Robert for a most pleasant phone experience & for ESP being represented by such a professional, personable front-line person.
To Whom Ever It May Concern, I received my order on Feb. 27, 2012. I am compelled to write you how very impressed I am with your business. I had originally been given a coupon to the site espemporium.com by a friend who knew I was an avid tea drinker and connoisseur. Right from the moment I logged onto the website I was blown away; the variety and selection of tea is enormous and can be overwhelming. I had an idea of what kind of tea was looking for but I browsed around a bit to see what else was offered. Aside the wonderful tea variety and selection in weight, I was also impressed with the tea accessories you offer. Tea tins are getting harder and harder to find these days and I had to seize the opportunity to buy some. I was also extremely excited to see the paper tea bags. being from Europe, I had bought all of my tea in Europe or out of a Chinese tea store I would frequently visit in San Francisco. Now, I don't have to. ESP Emporium offers everything you could possibly need for a great cup of tea. When I opened the box that was sitting at my doorstep, I was pleasantly surprised at the packaging; everything was nicely wrapped! My two tea tins on top, and my five bags of tea were beautifully wrapped in tissue paper. I am proud to advocate your services and products to similar tea lovers like myself and will continue to do business with you. Thank you very much for a great product and great service. Natalie N
Happiest of Days and Season to you and yours....
I want to thank you and your team for getting me my shipment SO FAST! Oh my goodness, it arrived the very next day! I wasn't expecting it until either today or tomorrow...but WOW!
And, the watermelon flavor smells SO good...I hope it taste as well as it smells. I'm sure it like the Sunny Passion will be a repeat order.
Again, thank you for your service... Terri H
I love my teas they came in the mail today! I can't wait to give them out as gifts and I purchased some for myself. Thank you, Barbara C
Wow! I could not believe my eyes when I saw the packages at my door less than 24 hours from ordering! Extremely fast shipping! Can't wait to try all of the new teas :) Erin S
I purchased some of your teas for the first time and I am so pleased! No only did I get the teas very quickly, it came with a nice little gift sample. You've gained a loyal customer! Thank you! Dave P
I am super impressed with your teas. I loved the Carmel you placed in my last order as a sample so much I am ordering it this time and will be regularly. If you know of others, please feel free to suggest them to me and email me directly with suggestions or offering. I would love to communicate with you and help your business grow as my cup of tea fills. Many Thanks and 健康與快樂的你和所有你知道 (Health and joy to you and all you know!) Brad B
I'm usually hesitant on buying teas that I cannot see or smell. I must say, I have been overwhelmingly pleased with the teas I have purchased! I also enjoy the little extras sent with my other teas! Thank you so much! Shawna B
Your site is wonderful. Please do not ever sell out to Teavana!! Paul C
Hi, Just wanted to say that I have had a great first time experience ordering from your company. I heard about your company from Homerun.com. I ordered all sorts of tea then I got a sample for free. It was the tea I was going to try anyways!!! I am pleasantly pleased with the two teas that I drank-Punch and Ginger/Pepper/Orange. Both are DELICIOUS. The Punch leaves a wonderful aftertaste. I told my co-worker about it. I will be telling more people!! Lily G
Just received my order, which is my first order of loose leaf tea. Two things that interested me in trying this. One, my stepson had a container of tea and I was amazed to see PIECES of fruits and leaves that looked so yummy. Then when I received one of these deals...spend $10 (or was it $15) and get that amount free. So I tried it, and I'm enjoying my first cup of tea.
This tea is delicious! I'll be back for refills...soon! Angela O
I called with several questions, and I was treated with the utmost helpfulness. The staff made excellent recommendations, the processing was quick and the product excellent. Highly recommended! Leigh
I received my package and everything is excellent.
I just wanted to pass on some kudos, as I have had a truly pleasant experience dealing with your company.
I bought these for a friend, and I have ZERO knowledge about anything related to tea or tea brewing. Your website made it easy for me to decide what to get him AND was reasonably priced. The package shipped VERY quickly, was packaged excellently AND the added personalization (the Christmas card) brought a smile to my face.
Couple that with the fact that you personally contacted me to make sure that I was aware of the tracking, and you really get an impressed customer.
If there is any form I can fill out, or anywhere I can go to sing your's and your company's praises please let me know, as I'd be happy to! :o) Billy A
I got my first order from ESP Emporium and their tea is amazing! and the shipping was fast!! Amber E
Thanks so much for calling to inform me before shipping that I could save $20, excellent customer service. Jane F
Everything worked out as you stated, hope you have a wonderful holiday season. Mary H
Thanks for the great customer service. Kelly S
Oh wow! I really appreciate it - thanks so much. Venessa R
Thank you...I place my order and everything went as planned. Larry K
Thank you! :) Casey
Thank you for the prompt response, the order was placed. Andrea
Every tea I try from ESP Emporium is my new favorite, highly recommend. Deb S
I'm a big fan of ESP Emporium. Their teas turned me into drinking only loose leaf teas. If you're new at loose tea or would drink store bought bagged tea, I suggest you try the Ceylon and the Assam first but you cannot go wrong with any of the selections on this site. Tammi
I feel this is the place to purchase teas. If you're looking for quality teas, either hot or iced, this is the place for you. Chris
I had to reorder after using all of my teas after a 1 week. I cannot stop drink these teas with my friends and family. They have great customer service and a large collection of teas. I rate the product and service with an A+. Dasha
This is my dad’s favorite company to purchase tea from! When it comes to holidays and birthdays, I can always count on great product from ESP. Dad will not drink anything else, I tried. kathy53150
Was pleasantly surprised when I found this site. A wonderful Rooibos and herbal for a great price, usually this combination doesn’t happen. Perfectly wrapped...I am impressed with the product ...fast shipping…will buy again... tealover01
I try to drink as much green tea as I can but I don't care for teas with the strong aftertaste. These green teas create the perfect cup of tea. mike
Best price out there, much cheaper than the companies website or other brands. Excellent quality, happy with their products. Matt
I make gallons of iced green tea every week, buying bulk tea is perfect for me. The price is unbeatable, the quality is excellent. I brew up a gallon at a time with a little natural sweetener and lemon. Much better than drink powered drinks or soda. Beth M